When logging your complaint, please include as much information as possible which may be of assistance in resolving the problem. In particular, please provide us with the following:

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Any data messages that are sent by you , to us , from any device normally used or owned by you , will be deemed to have been sent by you and/or authorised by you personally.Kindly note that Instances may occur where deliveries fall outside of Cashbuild’s delivery capability. Cashbuild delivers, Monday to Saturday. There are no deliveries on Sundays and Public Holidays unless exceptions are communicated. We at Cashbuild Online believe in personal interaction, our LiveHelp consultants are therefore only available between 8am and 5pm Monday to Friday (Excluding public Holidays and weekends). Electronic signatures, and/or authentication are required for valid electronic communication between you and Cashbuild.

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Cashbuild and you, as the customer, unconditionally consent and submit to the non-exclusive jurisdiction of the Gauteng Local Division, Johannesburg regarding all matters arising from these Terms. This does not take away any statutory rights that you may have to approach other dispute resolution bodies in terms of the CPA.We reserve the right to discontinue or change the specifications of our Products and Services from time to time without notice. We are not responsible and will have no liability in relation to any damage suffered by you or to your property caused by Services rendered by a third-party, unless and only if the third party was employed by us to provide the Service on our behalf. You will only have a claim directly against the service provider. We reserve the right, without prior notice, to discontinue or adjust pricing or modify specifications of Products and Services offered to you without incurring any liability whatsoever.