Whilst I do sympathise with both of you, would it not be much safer in future to charge the battery off the bike and away from possible interference from flailing limbs? The vast majority of components on your Haibike electric bike wont actually be Haibike parts at all. Yamaha 36V charger compatible with 400Wh and 500Wh Yamaha batteries fitted to Haibike SDURO 2015-18 models.

This was after the bike was about 3-4 months old, was told same thing from dealer that essentially to bad its not covered by warranty.This includes adjusting saddle height, saddle position and where possible adjusting the brake levers / gear shifters. The frustration for me is that there is no facility to send the battery and charger to Raleigh/Yamaha to effect a repair. To see how we were doing we connected the wires individually to the four wires that we had exposed removing the broken charging plug from the charger.

I carry my charger to work with me in my panniers and the connecting wires are wrapped around the charger to put it in a pannier and unwrapped to charge the battery when I arrive at work and this constant wrapping and unwrapping may not have helped. We also added the corresponding connector to my charger and opened it up and tidied up and replaced the wires that had become frayed over time. Martin did say that as the battery is out of warranty there was nothing to stop me effecting a repair myself, but I would be on my own.I think this is more about the service or lack of service that the importers Raleigh are offering (though I might be wrong) and is just not good enough. X0S-00, PASC4, PASC2, PASC3, X0R-00, X1M-00, 711274, Sparta, Batavus, Koga, PASB2, PASB5, B94-20, B0S-21, B0S-20, Babboe Cargo Bike, Yamaha eBike, windora, Wabash, Urban Rush, Civante, YDX Torc, Cross Core, Cross Connect, YDX Moro Pro, SDURO, HardFour, Radius Tour, Yakun tour, City Curve Carve Slim Go Flow Electric Cargo Bike, PASC5, PASB4, PASB3, X0R-01, Wheeler, BH Bike, Y420. Although I love my old Oxygen Emate City the battery on that needed replacing after two years of the same use. They'll also know which parts are and aren't compatible, cutting down the time it takes to hunt them down.

Part of the broken locking cap sheared off and remained lodged in the battery charging socket on the battery and remains there still. Maybe I have an antiquated attitude but it seems just plain wrong to ditch a perfectly good battery and charger that just needs a new plug and lead. I am only writing to confirm that this must be happening quite often and is indeed a bad design, hopefully someone will read this and look for other options as there are many that won't leave you in this situation.

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So I dragged out my old B bike (2011 Oxygen Emate City) and used that to get me too and from work for the four shifts I had to do making a note to ring Martin to explain the problem and ask for help. Maybe the charger cable was already damaged or loose in some way, which was the ultimate cause and effect! I use a neoprene battery cover all of the time and when pushed down to partly cover the charging port this helps to hold the plug in place now. Please note: at our discretion we may decide to issue a full refund instead of providing a repair or replacement.

If you also have a protection fuse it should have blown protecting your battery and charger from a short circuit and you may still be able to replace the connectors as I did and replace the fuse and find all is well. We offer 10 days free cover with all new bikes purchased, provided by our insurance partner VeloLife.