The agent can also view the types of time-off hours prior to the selected date: already Granted, Preferred, Declined and Scheduled, Bonus, Advance, and Carried-Over.

TipWFM enables a supervisor to consider agent preferences when building schedules. These preferences include: day off, availability, and shift preferences; but not time-off preferences. Time-Off Items in the Calendar Hierarchy The Time-Off Planner gives agents a limited view into their time-off status in the WFM Calendar. Therefore, when a supervisor adds or deletes time off in the WFM Calendar, he must rebuild and republish the schedule for the affectedWhen you enter multiple types of Calendar items for the same agent on the same day, WFM uses its internal hierarchy to resolve their status:

Example 1: Full-Day Time Off versus Rotating Schedule Day In—An agent is assigned a Rotating Pattern for the week starting September 17, 2006, and for the date of September 19 his Rotating Pattern assignment states he should be on a Day In. But a supervisor grants full-day time off for September 19. Now, the agent has two conflicting Calendar items for the same day: a working day according to the Rotating Pattern assignment, and a full-day time off according to the Calendar. The Calendar hierarchy specifies that the full-day time-off item should be granted and this should cause the Rotating Pattern assignment for that day to be declined. The statuses are reflected in the Calendar and the supervisor can read the reasons there. Some items in the Calendar do have a higher priority than full-day time-off items. One other thing that really stood out to me in this book was how random the mentions of the heroine's child were at times. He was conveniently missing from the story when necessary, there was always a babysitter available, etc. On top of that, the father of the child, who apparently was still in his son's life and was frequently referred to as a "good dad"... was weirdly missing until his portion of the storyline. The kid even goes to the hospital and the "good dad" is nowhere to be seen. However, when the heroine and hero start dating, all of the sudden, the dad is all about wanting to get with the heroine. He suddenly realized that he shouldn't have strung her along all those years and that all of the other women were just nothing in comparison to the woman he had a ONS with (and never even bothered to be nice to). This book is written like a total pie-in-the-sky fantasy for sad flabby moms everywhere. As one of the sad, flabby moms of the world, I can def. say that this book took shit too far even for me.Lucy and Cooper together were hilarious. Even mundane things they did somehow made me laugh. They just fit personality wise. I loved their connection. Their relationship (as with all of Sarah Adams’ couples) was a slow burn that had a more innocent vibe than a lot of romances out there. Despite that, their chemistry sizzled.