For reasons of hygiene and safety, personal grooming products, cosmetics or items of intimate clothing cannot be returned.

All our Parcels have an Authority to Leave – No Signature Required (ATL) on them and they will be left near your front door if safe to do so. If the driver deems your location unsecure they will leave a calling card. Parcels left by Australia Post under their Safe Drop process will have an photo of the location where your parcel has been left. A copy of this photo is available to the receiver via Australia Post’s customer service. Height Measure your height from the top of your head to the floor. For an easy method, either mark the wall with a pencil where your head touches it or place a flat object like a book where your head meets the wall. Then measure the distance from that point to the floor to determine your height. Unwanted Food or Drink Products - Once supply conditions are broken, there are a number of factors outside of our control that can affect the quality of a product. Therefore perishable goods such as food and drink cannot be returned.Please do not return anything until we say, as this may prevent us from being able to deal with your request. Waist Find your waist, which lies between the bottom of your ribs and the top of your hips. Place the measuring tape around your waist, usually just above the belly button. Exhale naturally, and then take the measurement. Ensure the tape is firm against your waist without digging into your skin.